Terms & Conditions

Please read these Terms & Conditions carefully before making a purchase with us.

Once a booking for a service or order a product is received by Erämaassa Canoeing Ltd all the persons named on the booking form ("the client(s)") will have entered a binding contract on the basis of these Terms & Conditions. If you have any questions about them please do not hesitate to contact us.

Erämaassa Canoeing Ltd or Erämaassa Canoeing means Erämaassa Canoeing Ltd, 20 Kendall Avenue, Beckenham, BR3 4QB, United Kingdom. Our website address is: www.eramaassa-canoeing.com

Services means any Services provided by Erämaassa Canoeing Ltd and its partners, such as training and preparation weekends and overseas expeditions, also referred to as 'Ventures'.

Venture means a specific overseas expedition.

1. Agreement

Agreement on the basis these Terms & Conditions arise upon the fulfilment of all of the following: receipt by Erämaassa Canoeing Ltd of an identity check and completed and signed application form accompanied by the payment or deposit specified; clearance of the payment or deposit into Erämaassa Canoeing Ltd's bank account; acceptance by Erämaassa Canoeing Ltd in writing.

Erämaassa Canoeing Ltd reserves the right, in its absolute discretion and without the need to give reasons, to refuse to accept applications or bookings. In such circumstances no agreement arises and Erämaassa Canoeing Ltd will return any payment accompanying the application or booking.

The agreement is between Erämaassa Canoeing Ltd and the client(s) and is the sole agreement between those parties. No variation of these Terms & Conditions shall be applicable unless agreed in writing by Erämaassa Canoeing Ltd before the goods or services are provided.

The agreement is governed by English law.

2. Payment

Full payment is required for Erämaassa Canoeing Ltd Services including Services in the UK or overseas. If not so paid, Erämaassa Canoeing Ltd reserves the right to treat the agreement as cancelled by the client(s).

3. Prices

Whilst every effort is made to limit prices to those given in the booking, Erämaassa Canoeing Ltd reserves the right to alter prices should its costs in providing services increase for reasons beyond its reasonable control (including, without limitation, the cost of labour, transport and materials).

In the event that a price is altered the client(s) will be notified as soon as reasonably possible and the balance of the altered price will be payable on the same terms as was the original price.

In the event of the price being thus increased by 15% or more the client may opt to cancel the booking and will then be entitled to a refund of all monies paid.

4. Cancellation by Client(s) for overseas Services

If the booking is cancelled by the client(s) (for any reason) the following cancellation charge will arise:

Failure to attend an expedition preparation weekend: 100% deposit payment in full and cancellation of associated overseas service.
Cancellation prior to and within 1 week after the client(s) first expedition preparation weekend: full refund
Cancellation from 1 week after client(s) first preparation weekend and more than 9 weeks before the service starts: 100% of deposit payable (i.e. deposit is non-refundable), but any final payment in addition to the deposit made will be refunded.
Cancellation less than 9 weeks before the service starts: 100% of fee payable (i.e. no refund)

The client acknowledges that it is reasonable for such penalties to arise, given the need for Erämaassa Canoeing Ltd to make preparations for a service substantially in advance of the service start date.

5. Cancellation by Client(s) for UK Services

If the booking is cancelled by the client(s) (for any reason) the following cancellation charge will arise:

Cancellation with more than 6 weeks notice: full refund
Cancellation with less than 6 weeks but more than 1 weeks notice: half-refund
Cancellation with less than 1 weeks notice: no refund.

6. Service booking date changes

Should a client wish to change the dates of their chosen service, where there is a place available, an administration fee of £30.00 will be charged to transfer and Erämaassa Canoeing Ltd reserves the right to pass on to the client(s) any additional costs that might be incurred by Erämaassa Canoeing Ltd by doing so, as per Section 3 above. Please note Erämaassa Canoeing Ltd will not be able to transfer a booking if the service is due to start in less than 9 weeks, and reserves the right to not guarantee transfers within any timeframe prior to the service start date.

7. Variation of a Service by Erämaassa Canoeing Ltd.

An Erämaassa Canoeing Ltd service is, by its very nature, exposed to natural variables, including the weather. Whilst every reasonable effort is made to deal with such contingencies there may be occasions when Erämaassa Canoeing Ltd, through no fault of its own, is forced to vary or modify a service itinerary at short notice or decides to do so in order to ensure client safety or take advantage of natural circumstances.

The client acknowledges that information about services provided by Erämaassa Canoeing Ltd is given in the best of faith but because of the variability of nature it may be reasonable to alter or modify a service and that in such circumstances it is not reasonable for Erämaassa Canoeing Ltd to be liable for any losses consequential on such a change and that Erämaassa Canoeing Ltd's liability is limited accordingly.

8. Service Code of Conduct

The client acknowledges that during a Erämaassa Canoeing Ltd service, the client is required to submit to the reasonable instructions and leadership of Erämaassa Canoeing Ltd, save that parents, teachers and those in comparable roles in respect of children must maintain control of those children, to the satisfaction of Erämaassa Canoeing Ltd.

The client acknowledges that persons attending an Erämaassa Canoeing Ltd service are entitled to expect a high standard of conduct and regard for personal well being on the part of all clients. For this reason the client accepts that Erämaassa Canoeing Ltd may, in its absolute discretion and without the need to give reasons, arrange for the client to be removed from an underway service if necessary against the clients will.

Circumstances in which this might occur include (without limitation), complying with local laws and regulations within the Jurisdiction the Service takes place; respecting environmental best practice as specified by local national parks services and Erämaassa Canoeing Ltd; respecting local culture and customs; disorderly or abusive conduct; intoxication; failure of control over children; inadequacy of clothing or equipment; incapacity or inability to meet the rigours of the service. In such circumstances the client will not be entitled to a refund of monies and Erämaassa Canoeing Ltd will not be liable for any losses so resulting. The client will on demand reimburse Erämaassa Canoeing Ltd its reasonable costs of effecting their removal which could include but is not limited to extraction by light aircraft or vehicle pick-up from an access point.

For the benefit of all participants, the client agrees to comply with all expedition principles, safety requirements and operating procedures stipulated in briefings prior to departure and during all services such as preparation weekends and expeditions.

Failure to participate in preparation weekends will be deemed a violation of this Code of Conduct and the service cancelled as per section 4.

9. The Venture

Specific contract details of the Venture the Client(s) are participating will be provided with the application and booking process for the specific Venture.

a) The Ventures within our Services are provided by Erämaassa Canoeing Ltd and its partners. The point of contact for the Venture is the Erämaassa Canoeing Expedition Leader. The address is in Section 1.

b) The Ventures begin and end at the local base in the location and Jurisdiction and country it takes place in and can take place between May and October, or late Spring and early Autumn. The Client(s) is responsible for getting themselves to the local airport stipulated in their Venture-specific contract for transfer pick-up.

c) Ventures currently take place in Canada and Finland. Specific details as to the exact locations dates and timings will be provided in the contract specific to the Venture the Client(s) are participating.

d) Full details of the Venture Itinerary will be provided to the Client(s) by Erämaassa Canoeing Ltd, including explanations and details of the activities they will be undertaking and the nature anticipated level of difficulty and activity they will be undertaking.

e) Transport varies per region but is provided by Erämaassa Canoeing and/or their partners, and typically involves transfers in vehicles ranging from SUV's seating 6-8 to large pick-up style minibus seating 15 people. Transfers by Light aircraft can be small floatplanes or helicopters. The timings and pick-up locations will be provided in the contract specific to the Venture the Client(s) are undertaking.

f) Overnight transfer accommodation will be provided on Ventures where it is stipulated specific to that Venture and is typically basic 'bunkhouse' style accommodation with shared shower and toilet facilities. On Ventures where wilderness huts are used these are off-grid bunkhouses with no running water but have dry toilets. At campsites some have well-equipped dry toilets, some Thunderboxes and some requiring improvised latrines, instruction for and local best practice will be provided. Campsites are simply clearings in the forest with very limited size and space. There is no guarantee of flat or even ground to lie on but Erämaassa Canoeing Ltd will always ensure Client(s) have first choice on the best spots.

g) Food is all inclusive from the point of arrival at the local base and on the Venture whilst camping. It is not included during transfers by vehicle from airports to the base.

h) the gender mix of the Erämaassa Canoeing Ltd leadership team and their partners is both male and female.

i) Venture pricing is provided in the details specific to that Venture. For information on pricing, cancellations and variation of Services see Sections 3 to 7.

j) If provided, details regarding additional accommodation options and tours will be provided within that specific Venture contract.

k) For cancellation terms relating to the Venture see Sections 4 & 5. These will be provided in the contract specific to the Venture the Client(s) undertake.

l) The Client(s) are required to have their own health and travel insurance to cover themselves for cancellation of Service relating to the Venture as per Sections 4 & 5, as well as their own flight costs which the Client(s) is entirely responsible for. Health insurance should cover canoeing as an activity up Class 2(3) whitewater as well as helicopter evacuation and repatriation costs.

m) The Client(s) is responsible for their passport and travel documentation as per Section 10 of this agreement. Specific details will be provided by Erämaassa Canoeing for a given Venture.

n) Client(s) on all Ventures agree to follow the Code of Conduct detailed in Section 8 and must pay any costs incurred as a result of having to be removed or repatriated for failing to follow it.

o) In scenarios where third party accommodation or Services outside of the scope of the Venture are used, Client(s) will be notified of the timings and duration.

p) In the event of Client(s) being delayed arriving in time for pick-up, transfers are unable to wait and if the Client(s) is responsible for getting themselves to the Venture start point and cover any additional costs trying to do so or cancellation fees. At the end of the Venture, in the event of delayed arrival returning at pick-up point, because of but not limited to unpredictable weather events or obstacles, if reasonable efforts fail to meet required transfer times to make return flights, the Client(s) is responsible for any additional transfer fees and flight changes or cancellations and should insure their tickets and/or insurance covers them for such an event.

q) Client(s) are responsible for meeting the payment schedule required for the specific Venture, such as an upfront deposit to confirm booking and then the outstanding balance. Where an agreement to spread the payment over instalments has been made, the terms will be in the specific contract.

r) Erämaassa Canoeing Ltd will ensure that any additional requirements to be borne by the Client(s) will be made clear on each Venture specific contract.

s) Complaints should be made to staff from Erämaassa Canoeing Ltd during the Venture but if not can register one in the timeframes stipulated in Section 11.

t) All monies relating to the Venture will be held in a UK registered bank account in the name of Erämaassa Canoeing Ltd. In the event of insolvency terminating the Venture, Erämaassa Canoeing Ltd will, when reasonable and able to do so, refund the Client(s) 100% of any fees paid up to that date, but advise Client(s) to have the appropriate travel insurance in place to cover them.

10. Liability

Erämaassa Canoeing Ltd makes every effort to minimise risk to clients and instructs clients in the safe negotiation of such risk as may remain by a means of 'Informed Consent'. This means that Client(s) will not be expected to take risks without first having them highlighted and, if not comfortable with the level of risk, be free to make this known. Erämaassa Canoeing Ltd will not force Client(s) to take risks without having first established 'Informed Consent'.

By accepting these terms and conditions, you have accepted the risks specific to the Service and activities partaken within the Venture as covered as part of the Application and Booking process. During the actual Venture, Erämaassa Canoeing Ltd will remind the Client(s) of these risks and highlight any during activities as part of the Expedition principles, briefings and operating procedures referred to Section 7. If you feel that any of this has not been made clear you must contact Erämaassa Canoeing Ltd to clarify these details prior to agreeing to these Terms and Conditions.

Erämaassa Canoeing Ltd services take place in the open countryside and remote overseas wilderness areas which are by their very nature not absolutely free from hazard. Consequently, the client acknowledges that there are circumstances in which an accident could befall a client without Erämaassa Canoeing Ltd being at fault and accepts that to that extent they are taking part in a Erämaassa Canoeing Ltd service at their own risk.

Erämaassa Canoeing Ltd only accepts liability for physical injury to a client that is shown to result from negligence on the part of Erämaassa Canoeing Ltd.

The client acknowledges that other loss, damage and expense (including, without limitation, loss of money, loss or damage to clothes and possessions, losses arising on the cancellation of a booking and the expenses of delay and harm caused other than by the negligence of Erämaassa Canoeing Ltd) however arising is not the responsibility of Erämaassa Canoeing Ltd and that Erämaassa Canoeing Ltd's liability is hereby limited.

11. Complaints

In the unlikely event that a client has cause for complaint about a Erämaassa Canoeing Ltd service, the complaint should be made to a representative of Erämaassa Canoeing Ltd during the event, in order that corrective action can, if necessary, be taken. The client acknowledges that it is unreasonable to take no action during a service but to complain later. However, should a problem not be resolved, a complaint should be made in writing within 28 days. To the extent permitted by law Erämaassa Canoeing Ltd will not be liable in respect of claims first intimated later than 28 days from the close of the relevant service.

12. Travel Documents

The client is solely responsible, where necessary, for ensuring that he / she has all necessary valid travel documents.

13. Consent Form

The client acknowledges that they must complete a Consent Form, which must be returned to Erämaassa Canoeing Ltd within a completed Application or Booking from for the respective service. The Consent Form will be included within the purchase process on our website for the customer to accept when they make final payment for the service.

14. Vouchers

Erämaassa Canoeing Ltd e-vouchers (electronic vouchers) are unique codes that can be used in the erämaassa-canoeing.com online shop against the purchase of products and services.

Vouchers are registered in the sole name of the purchaser (the "voucher owner") and can be transferred to a third party e.g. as a gift. It is the responsibility of the voucher owner to protect the voucher code(s), and not to divulge them to any third party that isn't the intended recipient of the voucher.

Erämaassa Canoeing Ltd cannot be held responsible for voucher codes that fall into the wrong hands, or which are used without the voucher holders prior consent.

Voucher codes are sent by electronic mail (e-mail) to the address specified in our secure checkout page. Erämaassa Canoeing Ltd takes no responsibility for incorrectly specified e-mail addresses that are given at the time of purchase. Erämaassa Canoeing Ltd e-vouchers are transferable to a third party at the discretion of the voucher owner, and voucher holder details can be changed online at any time by the owner e.g.for the purposes of a printed version of the voucher.

Once a voucher code is transferred to a third party, and is subsequently used, Erämaassa Canoeing Ltd cannot then undo a transaction in which that voucher was used. Revealing a code to a third party constitutes "transfer" of that voucher by the owner.

15. Auction Website Listing (Service re-Sales)

Erämaassa Canoeing Ltd does not permit the resale of its services on auction websites, such as eBay. Erämaassa Canoeing Ltd have automated customer services, such as but not limited to waiting lists, in place, and the resale of such services interferes with this process.

16. Auction Website Listing (products)

Goods purchased from Erämaassa Canoeing Ltd may be resold on auction websites, such as eBay. Please ensure that all trademarks are respected.

17. Subsequent Instructions by Client(s)

Although, as stipulated above, all Erämaassa Canoeing Ltd services are provided by experienced & capable leaders, it is not intended that any instruction provided to any client(s) while providing a service will in any way qualify that/those client(s) to instruct any third party & no warranty is made to that effect. Erämaassa Canoeing Ltd hereby excludes any liability it might have to any third party in respect of any loss or damage suffered or incurred by that third party in its reliance on any skills taught by any client(s) on the basis of having taken part in any Erämaassa Canoeing Ltd service.

18. Returns Policy

All returns should be posted to our registered address, shown at the top of this page with ‘RETURNS’ as the addressee. A refund or exchange will be given provided that the items are returned to us unused and in their original packaging within 30 days of delivery. Please enclose a copy of your invoice, along with details of why the item(s) have been returned. Please note that the customer must bear the cost of returning any goods.

19. Delivery Policy

We aim to dispatch orders within 48 hours of receiving an order but delivery of the order may take up to 30 days under English Law. The delivery time will be in accordance with the level of postage paid for on the items. In some cases we may choose to deliver directly.

Due to the nature of our current products & services we do not currently ship anything outside of the UK. If or when this changes our policy will be updated accordingly.

Please note that we cannot always process orders at weekends and that orders placed at weekends might have a longer delivery time.

Please note that in some instances, orders for heavy items may take an extra day to arrive.

20. Changes to this Agreement

Erämaassa Canoeing Ltd reserves the right to update the Terms & Conditions at any time, without notice.

Erämaassa Canoeing Ltd

Company Reg. No. 13509673

VAT Reg. No. 387110693

Erämaassa Canoeing Ltd.
20 Kendall Avenue, Beckenham, Kent, BR3 4QB, United Kingdom

E: [email protected]

T: +44 208 050 5515